I found from user interviews that people with anxiety don’t like asking people for help in airports. They get nervous and would rather figure it out themselves. I asked if a live chat feature where you could speak to an airline representative over text message would help that. They liked the idea and said it would be helpful.
Lastly, I integrated a feature for viewing your personal health records from within the app. You would be able to upload your health records to view everything in one convenient spot.